How do you vet carriers?

Every carrier goes through a 30-point vetting process including FMCSA authority verification, insurance certificate validation, safety score review, and identity verification. We reject carriers with recent crashes, new authority, or red flags.

How do you prevent double brokering?

Our carrier agreements explicitly prohibit double brokering with $10,000 liquidated damages. We verify the carrier who picks up matches the carrier we booked. Dispatch service language in communications triggers immediate review.

What insurance do carriers need?

We require $1M auto liability, $100K cargo insurance minimum, and certificates naming Ironclad Logistics as certificate holder. We verify insurance is active before every load.

How do you handle claims?

Claims are processed per Carmack Amendment guidelines. Document damage immediately with photos. We coordinate with the carrier's insurance and advocate for resolution within 30-120 days depending on complexity.

Trust & Compliance | Ironclad Logistics

How We Vet Carriers

Every carrier must pass our 30-point vetting checklist before moving a single load. No exceptions.

Authority Check

Active FMCSA authority verified
MC# operating for 180+ days
No pending revocations
UCR registration current

Insurance Verification

$1M auto liability minimum
$100K cargo insurance minimum
Certificate on file before dispatch
Insurance verified active same-day

Safety Review

FMCSA safety rating checked
CSA scores reviewed
Recent crash history flagged
Out-of-service rate monitored

Double Brokering Prevention

Double brokering—when a carrier re-brokers your load without permission—is the #1 fraud risk in trucking. Here's how we prevent it:

Explicit Contract Prohibition: Our carrier agreement includes $10,000 liquidated damages for double brokering
Dispatch Service Detection: "Dispatch service" language in communications triggers immediate review and rejection
Identity Verification: We verify the driver who picks up matches the carrier we booked
Payment Verification: We verify bank account ownership before carrier payment
Red Flag Monitoring: New MC#, Gmail/Yahoo emails, and payment method changes all trigger manual review

Document Handling

BOL (Bill of Lading)

We collect BOL at pickup to confirm freight is loaded. No load status advances to "picked up" without BOL evidence. Photos accepted.

POD (Proof of Delivery)

Signed POD required before marking delivered. We verify signature, delivery timestamp, and any exceptions noted. No POD, no invoice.

Claims Process

Claims are handled per Carmack Amendment guidelines:

Immediate Documentation: Report damage at delivery. Take photos. Note exceptions on POD.
File Within 9 Months: Carmack Amendment requires claims filed within 9 months of delivery
We Coordinate: We work with the carrier's insurance on your behalf
Timeline: Most claims resolve in 30-120 days depending on complexity
Transparency: You'll receive updates throughout the process

Frequently Asked Questions

What do I need for a quote?

Origin city/zip, destination city/zip, pickup date, equipment type (dry van, reefer, flatbed), and weight/dimensions. Commodity type helps us find the right carrier.

How quickly do you respond to quotes?

Most quotes are returned within 15-30 minutes during business hours. Complex or specialty loads may take longer.

What if my pickup time changes?

Let us know ASAP. We'll work with the carrier to reschedule. Fees may apply if a carrier has already been dispatched.

Do you offer tracking?

Yes. You'll receive updates at pickup, in-transit checkpoints, and delivery confirmation with POD.

Contact Information

Ironclad Logistics LLC

Elmira, New York

📞 (702) 934-8848

✉️ dispatch@ironcladlogistics.com

Service Area: All 50 US States

Hours: Mon-Fri 7am-6pm ET (emergency dispatch available)

Trust & Compliance